Shipping policy

When will I get my order? 

It takes 2–7 days to fulfill an order for most products, after which it’s shipped out. The shipping time depends on your location, but can be estimated as 3-4 business days.

Please be aware that although you only pay a flat rate shipping cost most items ship separately as they come from various sewing shops in the U.S.A and Canada.

Estimated business days for fulfillment and shipping from the US.

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

My order should be here by now, but I still don't have it. What should I do? 

Before getting in touch with us, please help us out by doing the following:

 ● Check your shipping confirmation email for any mistakes in the delivery address 

 ● Ask your local post office if they have your package 

 ● Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at customerservice@nestandcocoon.com with your order number.

How do I track my order? 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at customerservice@nestandcocoon.com.

I received a wrong/damaged product, what should I do?

 We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at customerservice@nestandcocoon.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

What’s your return policy? 

We don’t offer returns and exchanges as most of our products are custom cut and sewn after you place an order, but if there’s something wrong with your order, please let us know by contacting us at customerservice@nestandcocoon.com! If a product can be returned it will say so in the product description.

 Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at customerservice@nestandcocoon.com with photos of wrong/damaged items and we’ll sort that out for you. 

Can I exchange an item for a different size/color?

 At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts. Please double check that you are ordering the right size before you place an order as most of our products is custom produced for you. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at customerservice@nestandcocoon.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!